Comcast Xfinity Outage in Boston, Massachusetts (2024)

The latest reports from users having issues in Boston come from postal codes 02293, 02127, 02119, 02118, 02128, 02114, 02110 and 02115.

Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.

Problems in the last 24 hours in Boston, Massachusetts

The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Comcast Xfinity users through our website.

1. 

   Internet (59%)

2. 

   TV (13%)

3. 

   Wi-fi (12%)

4. 

   Total Blackout (7%)

5. 

   E-mail (7%)

6. 

   Phone (3%)

Live Outage Map Near Boston, Suffolk County, Massachusetts

The most recent Comcast Xfinity outage reports came from the following cities:Somerville, Boston, Brookline, Jamaica Plain, Brighton, Dorchester, Everett, Arlington, Peabody, Cambridge, Medford, Stoneham, Dedham, Needham and Wakefield.

City	Problem Type	Report Time
Somerville	Internet	57 minutes ago
Boston	TV	3 hours ago
Brookline	Internet	4 hours ago
Jamaica Plain	Internet	8 hours ago
Brighton	Internet	11 hours ago
Boston	Internet	17 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Comcast Xfinity Issues Reports Near Boston, Massachusetts

Latest outage, problems and issue reports in Boston and nearby locations:

• Jeff Gentry (@geoffjentry) reported a minute agofromSomerville, Massachusetts

  @tanyacash21 @comcast And they intentionally disable the website for most users to change service - makes it harder for ppl to downgrade and/or avoid being upsold 🤦

• Chef Mike Fucci (@ChefMikesCucina) reported 4 minutes agofromNeedham, Massachusetts

  @comcastbusiness has the worst customer care in the world! I wasted 15 mins listening to your recording of typing! Then I get connected to a human wrong dept. then transferred to another human wrong dept again! Get your **** together! This is why I no longer have Comcast! Joke!

• Tim (@dontstoptimqzik) reported 5 minutes agofromSomerville, Massachusetts

  I mostly use the XFinity remote to yell “Cancel this show!”

• EB (@AngeL_EB) reported 5 minutes agofromBoston, Massachusetts

  Hey @Xfinity i truly hate your service and wish you would just go away or get your **** together!!

• Joshua Lawrence Lazard (@theuppitynegro) reported 9 minutes agofromCambridge, Massachusetts

  @Xfinity @comcastcares Sooooo has a whole section of Cambridge, Mass been without internet since 4:30ish yesterday? All of the expected repair time dates have not been met. Any TRUE expected time for restoration of service? Why the interruption in the first place?

• sleepy (@PresidentSleepy) reported 12 minutes agofromBoston, Massachusetts

  @comcast @Xfinity needs to give out discounts when their services decide to randomly stop working all the damn time. 2-3 times a week my triple play stops working for HOURSSSSS.

• Joe Rodricks (@Joerodricks) reported 16 minutes agofromNorwood, Massachusetts

  @dmoren Comcast is our only option (south shore). I’ve been writing my state reps for years asking for the state to regulate this kind of crap.

• Julie Kepnes (@JLKepnes) reported 17 minutes agofromWinchester, Massachusetts

  @ComcastNewEng Please help. We set up a transfer of service after moving but neither internet or cable is working. Comcast sent a refresh but it doesn’t work and we can’t get a tech on the phone. It keeps saying they can’t talk until refresh is done. HELP. can someone call us?

• Chantelle617 (@Chantelle617) reported 20 minutes agofromBoston, Massachusetts

  @mizdamaris Oof! No good! Verizon and Comcast have been up and down the utility poles over here like crazy.

• Andrea Cook (@Mitsch_andrea) reported 27 minutes agofromQuincy, Massachusetts

  Seriously @Xfinity why does my internet go our everyday? And no one seems to be able to help. #badservice

• Xiao Xiao Kapow (@ReptileHand) reported 28 minutes agofromWestwood, Massachusetts

  spent 8 hours getting around resetting my brothers new router instead of actually resetting it and spent the last hour resetting it and making it work. All I needed was someone from comcast to just send a new wifi signal to my modem. that was it. then he gets mad.

• David Dobrindt (@SleeplaterDave) reported 28 minutes agofromMilton Center, Massachusetts

  Let me get this straight @Xfinity and @comcast. My 4 kids are forced to school from home, I’m forced to work from home, there is no socializing outside the home due to Covid so NOW you restrict our download amount. Or we pay MORE?? Never let a good crisis go to waste they say.

• Enysa Rojas (@mariaenysa) reported 31 minutes agofromQuincy, Massachusetts

  @Xfinity think you for the support #WynonnaEarp #BringWynonnaHome

• Lolo (@23Lori) reported 32 minutes agofromRevere, Massachusetts

  @NESN can you get these Bruins games on a streaming app we can pay for since you won’t make a deal with @YouTubeTV I’d rather die than become a @comcast customer again.

• flee forever 💙 (@IceColdBrews) reported 33 minutes agofromBoston, Massachusetts

  nah i know xfinity didn’t just shut down on me

• James🔺 (@HebHammer94) reported 33 minutes agofromBoston, Massachusetts

  Do I have to tip an Xfinity Tech for doing his job? I have one coming to help install my WiFi and idk if I’m supposed to tip of not

• Eric Gittleman (@GittleBos) reported 43 minutes agofromBrookline, Massachusetts

  @DamonTweet For example, Gillette Stadium is located in the Boston TV market, but the Xfinity Center/Great Woods just down the road is not.

• Julie Kepnes (@JLKepnes) reported 45 minutes agofromWinchester, Massachusetts

  @Xfinity Please help. We set up a transfer of service after moving but neither internet or cable is working. Comcast sent a refresh but it doesn’t work and we can’t get a tech on the phone. It keeps saying they can’t talk until refresh is done. HELP. can someone call us?

• August (@AAugust1970) reported 51 minutes agofromBoston, Massachusetts

  @comcast No thanks! Keep my rates down instead

• Xiao Xiao Kapow (@ReptileHand) reported 52 minutes agofromWestwood, Massachusetts

  I dont know what's been going on with comcast supposedly its "our router that's been working perfectly fine for a whole year" that's having issues but no I dont believe it. Every time we fix it, it craps out. The online light is solid and the 5G and 2.4g are blinking like crazy

Comcast Xfinity Issues Reports

Latest outage, problems and issue reports in social media:

• Anthony pope (@bigpoppapope15) reported 4 minutes ago

  @comcast Comcast sucks! Lol change my mind

• V (@MysteriousTAV) reported 4 minutes ago

  @timhansenYT @GetSpectrum Seriously? Never an issue, spectrum is perfection here, tried comcast at first, holy crap are they bad, was paying $120 a month for advertised 500mb and was getting 20mb.

• Tyler Denniston (@tylerdenniston) reported 5 minutes ago

  @FoolishBB I used my Xfinity/Comcast login on the NBC Sports app. Full replays there.

• ~Quan🧡 (@Hudson_Boii) reported 8 minutes ago

  @comcast @Xfinity @XfinitySupport what’s with this four days internet outage? It’s been working on and off and only connecting to certain devices? We pay to much for this issue to last four days like seriously……

• IAMTHEITGIRL❤ (@Bella_Kiss1) reported 13 minutes ago

  The fact my cable been ******* up for almost 2months, come to find out my neighbors stole my ******* cable! The Ghetto like wtf I need a refund Comcast

• Ender (@VHS_Ender) reported 18 minutes ago

  @comcast @Xfinity @XfinitySupport I've been told by 3 separate agents I'd have this nonsense 100 dollar "installation fee" removed from my account - NOBODY INSTALLED ANYTHING. Yet here I am about to cancel 3 accounts to leave you.

• Cameron Childress (@Cam_RON33) reported 20 minutes ago

  @comcast you absolutely suck. I pay $300 every month for ****** service and even sh*ttier customer service. You guys are pitiful.

• Ŕ̷͎̙͍̺͛̃̈́̾͜͝͠W̴̬̹̿̐͂̈́̚͘͝M̵̩̗̀̇̃͋4̸͓̹́ (@roger_mills) reported 21 minutes ago

  @Xfinity how ******** you over charge me when it’s on auto pay and then want to give me a credit no give back my money ******* *****

• Jan 🥃 (@JanVT89) reported 21 minutes ago

  Now I'm trying to get help via the chat, where someone told me last week that I had to call or go to a store.... but it looks like my chat person might be helpful @XfinitySupport @Xfinity At least the chat person can't disconnect me because they are outside

• Brian Soto (@BrianSo45791371) reported 25 minutes ago

  @BearPigCentral @Xfinity Damn